Privacy Policy

Introduction

Pinpoint Wellness, owned and operated by Dr. Taralee Reynolds (Doctor of Chinese Medicine and Acupuncturist), is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth), the Australian Health Practitioner Regulation Agency (AHPRA) guidelines, and the Chinese Medicine Board of Australia (CMBA) regulations.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services. By using this website or accessing our services, you agree to the terms set out in this policy.
 

Collection of Personal Information

We collect personal information to provide high-quality care and operate our business effectively. The types of personal information we may collect include, but are not limited to:

• Your name, date of birth, contact details (phone number, email, address)

• Health-related information, including medical history, symptoms, and treatment plans

• Payment details (processed securely through third-party payment processors)

• Any other information relevant to your treatment or inquiries

We collect this information directly from you when you:

• Book an appointment online, via phone, or in person

• Fill out patient intake forms or provide health history details

• Communicate with us via email, phone, or our website

• Engage with our website through cookies or analytics tools
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  Use of Personal Information
  Your personal information is used for purposes including:

• Providing acupuncture, Chinese medicine, and related health services

• Developing and maintaining treatment plans

• Contacting you regarding appointments, follow-ups, or relevant health information

• Processing payments and managing billing information

• Complying with legal, regulatory, and professional obligations under AHPRA and CMBA
  
  Confidentiality and Disclosure of Information
  Your personal information is kept strictly confidential. We do not share, sell, or disclose your details to third parties except:

• With your consent

• When required by law, such as mandatory reporting obligations

• If necessary to prevent serious harm to you or another person

• When sharing de-identified data for research or statistical purposes.
  Any third-party service providers engaged by Pinpoint Wellness (e.g., booking software, payment processors) comply with privacy regulations and use your information only for agreed-upon purposes.
  
  Website Data and Cookies
  Our website may collect non-personal information, such as:

• Your IP address, browser type, and website usage patterns

• Cookies and tracking technologies that enhance your browsing experience
  You can disable cookies through your browser settings, but this may affect website functionality.
  
  Storage and Security of Your Information 
  We implement industry-standard measures to protect your personal information from unauthorized access, loss, or misuse. Electronic records are stored securely in compliance with Australian data protection regulations.

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Your Rights and Access to Information

You have the right to:

• Request access to your personal information

• Correct or update your details if inaccurate

• Withdraw consent for communications at any time

• To make a request, please contact us at taralee@pinpointwellness.com.au.

 

Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18 without parental or guardian consent. If you believe a minor has provided personal information, please contact us to remove the data.

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Use of AI and Automated Technologies

Pinpoint Wellness may use AI-powered tools to enhance your experience, such as automated appointment scheduling, chat support, and website analytics. These tools may collect and process non-personal data, such as website usage patterns, to improve our services.

AI technologies do not make medical or health decisions, and all treatment recommendations are provided by Dr. Taralee Reynolds in accordance with AHPRA and CMBA guidelines.

If you engage with AI-powered features, any personal information provided is treated with the same level of security and confidentiality as other data collected under this Privacy Policy.

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Changes to This Policy

Pinpoint Wellness reserves the right to update this Privacy Policy as needed to reflect regulatory changes or improvements in our practices. Any updates will be posted on this page.

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Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Pinpoint Wellness
Dr. Taralee Reynolds
taralee@pinpointwellness.com.au